Your Local Plumber are a plumbing company built on integrity, trust and the highest standards of excellence. Because we’ve done so well at this, particularly with repeat customers, we’ve added gas fitting, roofing and drainage to our professional skillset. We actually value your comments as a customer as it helps make us better at what we do.
Here are just a few of the excellent feedback messages we continually receive from our many happy customers. If you would like further references, or would like to talk to the people listed below, then please call our office and we will facilitate this.
Anna, Pt Chevalier
You guys are fabulous! Here are the best bits based on the three times that we have used you:
- Super fast, professional, and easy communication and booking via email.
- You go the extra mile (ie replying to emails on a public holiday).
- Tradesmen turn up on time or slightly early.
- Tradesmen are friendly, polite, and pleasant to have around.
- The job gets done quickly, and everything gets left as it was found.
Thank you so much. This is the second time I have used your service and both times you have been here within hours of me phoning you. I am really impressed with your service and you have done an amazing job with experienced contractors and very friendly, considerate and professional - I am so happy with the service I have had with your receptionist, and all the workers that have been here, for an older lady this is so important - will definitely use you again and recommend you to others.
Shelley, New Lynn
I have been really impressed with everyone at YLP, from the lady in the office sorting out the man to come over to do a quote through to the job being done to a high standard. Even when delayed this was communicated early which was appreciated. I’m in customer service myself so really appreciate the professional approach and systems your company have in place, will definitely recommend YLP and come to you first from now on for our plumbing and drainage issues.
Denise, Mt Albert
Great job - very helpful, prompt service, everything left tidy and good communication. I'd call again and/or recommend you.
Jackie, Mt Albert
Great job - clean, tidy, professional and friendly. Thanks very much.
I have been very happy with the job done on our bathroom. Your plumber has done a great job and is always very nice to deal with. He worked very well with our builder and managed to come at the various times the builder needed him. Your receptionist was very helpful leading up to the job starting, with various questions and changes we had.
Margaret, Mt Albert
I was very happy and would call your service for future plumbing. Friendly, efficient service with good communication - and local.
I think you have a great organisation. I was very impressed with your receptionist who co-ordinated everything. I think you are a model for tradesmen, not only would I use you again, I wouldn't use anyone else.
Linda, Mt Albert
Thank you so very much for an amazing service. Good plumbers are hard to find, but great plumbers are rare and are worth their weight in gold!!! I shall be recommending you to all my friends and family. From the very first call where it was explained what might be needed and offered options and ways to help me cut costs, to the plumbers on site and the lovely office lady with whom every subsequent call was placed, thank you for making me feel like I mattered. I was never once treated like an idiot by any of your staff and that gives me the confidence to call you for any future work.
Jayne, Mt Albert
I personally wasn't home with the plumber came, but I have to say the overall experience from my first phone call to your office, to the plumber turning up and efficiently doing his work was professional, helpful and all were a pleasure to deal with.
Anne, Mt Albert
I was very happy with the work your plumber carried out. I loved the way he sourced and fitted new taps, saving me from purchasing a new tub. Many thanks for such efficient service.
Karen, Mt Albert
Yes, I would use your company again. Very nice, efficient and polite staff. I have no problems recommending you to other people. In fact your company was recommended to me and that person spoke very highly about your company.
Christie, Mt Albert
Happy with the service, definitely will be using you again. Plumber arrived on time and completed work in a timely manner, even put the broken parts in the bin on the way out.
Graeme, Mt Albert
Plumber arrived on time, took shoes off at the door. He explained the problems involved, completed the job quickly and he left the site clean and tidy. Excellent service and I would use your services again.
Peter, Mt Albert
The service provided was timely, well organised and well done.
Lara, New Windsor
We have received excellent customer service on the two recent occasions we used you. The service was prompt and efficient and there was good communication. The site was left tidy on both occasions.
I hold Your Local Plumber in high regard for your quick response, accessibility, highly personal service, quality workmanship and professional business practice. The person we deal with is just so lovely and so obliging and helpful. That fact removes the angst often involved in these types of jobs and means a lot in today's world. My mother also uses your services ( she referred me to you) and your firm has been marvellous to her. She still takes pride in maintaining her property and having peace of mind and confidence with a plumbing firm is significant for her. We will be continue to use your services as first choice.
We were very satisfied with the service provided. We have used your services before and have always been happy (that's why we come back).
Clarissa, Mt Eden
The person who came to our house was wonderful. He was a very good communicator and also did a great job. We would definitely use you again. So nice to get someone who doesn't just grunt.
Great service. You're saved in my cellphone, because I'll definitely use you guys again.
Justin, Royal Oak
From those in your office who I talked to on the phone about my job, to the person who came to assess what was needed, to the tradesman who did the actual work, my plumbing job has been a breeze, thank you. Great communication by all of you, on time, every time, a real keenness to do the work and excellent knowledge. Everything was left tidy and clean, the work was great (I'm saving a LOT in hot water bills already) and nothing was too much trouble it seemed. So cheers to you, all future plumbing work I need will definitely be coming your way.
Daphne, Mt Albert
We are very pleased with the work your plumbers did for us in repairing and cleaning our guttering. They arrived on time and were friendly and polite. They were efficient and cleaned up when the job was finished. We've had rain since and the guttering no longer leaks! Thank you!
Edina, Mt Albert
The plumber that attended our job was punctual, professional, courteous and very helpful. He was very polite and explained everything that was being done and what to expect. He did a great job of cleaning the site when he was finished. I would have no hesitation in using your services again and in fact would highly recommend you to others based on this experience.
Joan, Blockhouse Bay
I would have no hesitation in using your services again or warmly recommending you to my friends. Your tradesman worked efficiently and well and his communication skills were excellent and he left things in a clean and tidy manner. I also appreciated his promptness.
Deb, Mt Albert
You did an excellent job which is why we have solely used you in the past and will continue to do so in the future.
Your Technician has done a good job and we are happy with his work.
Nicki, Mt Albert
I have been very satisfied with the service from Your Local Plumber, we will definitely be using you again. The Technician rang to inform us when he would be able to get to us as there was going to be a slight delay and he completed the work very efficiently. I also appreciated your online terms and conditions which made clear the scope of the service and the payment terms. Leaves no room for confusion. Thanks again.
Carlene, Mt Eden
Very happy with the work and how quickly someone came out. It was quick fix and it was done easily and cheaply.
Your plumbers were great and carried out the work in a timely manner, leaving the property tidy.
Arvin, New Windsor
We will use your company in the future as we are satisfied with the workmanship and the timely manner in which the job was completed.
Guy, Mt Eden
Top job - excellent work - very happy.
The gas fitter that worked on our boat to fix our gas supply issue was very efficient and knowledgeable. I would certainly use your company again for any gas work that we have in the future.
I was very pleased with the service received. Everything was explained to me clearly and I wasn't overcharged.
Very happy with the response to request for service and the work done. We will use your company again as and when the need arises and will recommend to others.
Very happy with service and efficiency! Great Team.
Nicola, Mt Albert
I was impressed at the ability to fit in with my timing needs. The plumber was very helpful, both sorting the problem and giving me some tips. An excellent service.
Mary, Mt Albert
I was happy with the work done by your plumber. He was pleasant informative and efficient and kept me informed about the fact that he was running late for our appointment. This was very much appreciated. We have used your services in the past and will continue to do so. I am happy to recommend your company to others.
Vicky, Mt Albert
The day I can't recommend YLP to my friends will be a very sad day indeed. Punctual, polite, sociable, hard working and keen to see the job done perfectly.
Bruce, Mt Albert
I continue to use Your Local Plumber as you guys provide good service and your staff are always very friendly and helpful. Both plumbers were great to deal with and communicated well. They are a credit to your company.
Sue, Three Kings
Very happy to give feedback, you are our 'go to plumber' because we have been happy with your service in the past. Same story this time, you communicated well and despite a number of changes in the visit time I still have a smile on my face, our tap and water filter have been replaced and the plumber clearly had very high standards for himself and the products he used. We will continue to use you and refer you to others.
Kate, Mt Albert
Plumber was very helpful and sorted out the problem with ease. We will definitely use you again if we need any future plumbing work.
Great to have you guys doing work for me. I am indeed a repeat customer. It was really good to have placed the call, have the follow-up from you and work done really quickly - super fast turnaround. Much appreciated.
Steve, Waiheke Island
Thank you for the speedy work you did for us.
We were very happy with the job yesterday, everything went to plan and communication has been great the whole way through. In the initial site visit I had mentioned that there was no requirement to re-lay the turf (given that we are going to re-lay the entire lawn), so was particularly impressed that the guys had thought to put a few of our old pavers over the area they had dug out to help compact the soil back down.
Really good experience, excellent work and prompt service. More than happy to recommend to others.
Plumber was fantastic and a real asset to your company. He delivered great service and really saved our bacon with capping of the leaking tap in the weekend until we could buy replacements.
We found Kieran to be great he was friendly, happy to chat to our kids and tell my husband what he was doing so everyone felt like they were part of the "event" of having the basin installed. As with last time we would use Kieran again for any plumbing needs we have.
I was very happy with the service. I'll be a repeat customer. No issues at all.
Matt, Mt Albert
Great job...sent text to let me know running 10 mins late and seems to have located and rectified issues. More than happy to use again.
Simon, Mt Roskill
I was very happy with the job you did. I was pleased you were able to visit on-site at short notice especially during the school holidays. You provided the quote again at short notice and in the time frame specified. All work was done on the schedule you provided. Joel also provided updates as the job progressed which was appreciated. And lastly the cost was even slightly cheaper than the quote (I paid the bill last week).Yes - I will be happy to use you again.
So far my experience has been a good one. Booking the job was simple, the plumbers turned up on the day. The site was left clean (there had been a fair bit of mud) to clean up. I would use you again and would recommend your business to others.
Mary, Blockhouse Bay
Great service, fab fixer man, even my Husband was impressed and he is a grumpy old bugger.
The person who came was very good and courteous and did all that was asked of him. We were happy with the overall experience.
Neil, Mt Albert
Had a great BBQ on Sunday, BBQ worked better than ever, everything fine, good work.
Lata, New Windsor
I would like to thank you for the prompt professional service your firm provided. I was very impressed and will never look elsewhere for a plumber.
You have a great team and we are very happy with the work completed - no mess left and efficient and polite plumber and will (and have!) recommend you to others. We will definitely use you again in the future.
Excellent prompt service at a reasonable cost.
Ben, Mt Albert
Great speedy Service. Your serviceman was very helpful and quickly completed the job at hand. Quick response with Invoicing too. Will certainly be using your services in the future.
I have used your services many times at my rental property as well as at my house. Every time I have used your services I have found the people who quote, work on and sort my issues out on the phone to be very very competent and professional. The web based quote and billing service is easy to use and has never caused me a problem. The workers that have done the work at my houses have been polite, courteous and professional, often turning down a coffee or tea that I have offered opting to work instead. Need I say that that alone shows the level of dedication that your staff present. All in all I will continue to use your services for all of my plumbing and gas fitting needs. I also recommend your company to all my associates and family when they need plumbing work completed.
Jayne, Mt Albert
My feedback can only be positive from my first phone call to the service I received from Kieran the plumber. My booking was booked without effort, with a very polite lady (Cassie) and I was kept up to date with change of times, which was extremely helpful. Kieran was efficient, tidy, polite and also did a great job.I have already recommended YLP to all my local friends and would certainly continue to use you for all of our plumbing needs.
Pomare, Randwick Park
Very pleased with the work that has been done. This is the second time I've used you and it won't be the last. Great work.
Kerry, Mt Albert
To my untrained eye the work all looks good and the site was left in a very tidy state. Great to see the work was done at the time scheduled and always nice that the final cost was lower than that expected.
Darrin, Mt Albert
Thank you for your prompt service, scoping and support. It made our decision to use your services the right one.
This is the second time I have used your services and I am happy with the work done. I like the efficiency and reliability that tradesmen get the work done quickly.
Valerie, Mt Albert
I’ve been very happy with the contact I’ve had with Your Local Plumber. I have used your services before so am already a repeat customer. I’ve been very impressed with the responsiveness when I’ve phoned up, the email contact, the quality of the work and the friendly manner of the plumbers who have come round and their tidiness. Most recently, I was very grateful that the person I first spoke to rearranged things so the plumber could come round at a time that suited me that week, rather than having to wait another week which was my only other available time. And the plumber who did the work, Kieran, was lovely to deal with. Your Local Plumber provides a professional, efficient service and I will continue to recommend you to my friends and colleagues.
You are already on my permanent “go to” list – I have used your services several times over a period of years and have always been pleased with the work you do
Daphne, Mt Albert
I am very satisfied with the work you have done. The technician explained to me what he needed to do and left the site clean and tidy. I also appreciated the way Benn kept me informed about the availability and cost of the part needed.I will use you in future.
Jacob, Grey Lynn
I would recommend Your Local Plumber to anyone in need of the various services they supply. They where a great company to partnership with, and I definitely would use them again. very reliable, friendly, and passionate people.
Your Local Plumber has been servicing my trade needs for five + years now, and are a great company to work with. I have worked alongside most of their staff at various commercial jobs and they were a great asset to have on site. I look forward to our continued relationship.
I have dealt with a few of the trade staff at Your Local Plumber, and found them all to be a very helpful genuine team. There workmanship was great and I was very happy with the result and level of service they provided. Overall a very personal company to work with and I would not hesitate to use them again.
Thanks for providing good service. I’ll certainly keep your contacts for next time I need plumbing/roofing work done.
Jane, Auckland CBD
Lovely Team, great service, am more than happy with my new kitchen and Bathroom.
Kyle, Te Atatu Sth
Your Local Plumber were referred to me by a friend, after a conversation about my dissatisfaction with the Plumber I was using at the time. Your Local Plumber were a direct contrast to the previous company I was using keeping me in the loop every step of the way. Their level of communication was great and I plan to use them for any future Plumbing or Gas work.
Garrick, Mt Albert
Such a great company, addressing all my needs with a high standard of workmanship and professionalism.
Stan, Glen Eden
We did our kitchen renovation, they turned up and did what they said they would, cost more than I wanted, but that’s life, so still happy.
Always friendly, office is pretty good at returning calls and messages, trademen are all nice and they always do their best to listen to what I want, We recommend them as they are local.
Andrew, Te Atatu Sth
I was recommended to use these guys and they were all good, I mean they do turn up and do what they say, so its all good, it all just cost more than you expect, but you get what you pay for. LOL,
Jobs very well done, my first exposure to Your Local Plumber and it was a bloody good one, so if I ever get a chance to recommend you, you can rest assured I definitely will. Your man Joel is definitely an asset to your Organisation. Thanks again
We were at Paritai Drive the other day and just wanted to let you know that the venting that you did has solved the problems there with smell and the dropping of the water level in the toilets.
So thank you for your patience and help over that issue. The tenant is very happy to have the problem solved.