A 50% deposit will be requested upfront before work commences for all quoted or estimated jobs.

Our technicians understand the importance of leaving your home or business just the way you like it. This means we will ensure the site is safe, and secure any doors or windows we have opened. We will clean up any project-related mess (unless instructed otherwise).

We invest in stocking our vans to maintain a reasonable amount of frequent use items. From time to time our technicians may need to leave site to purchase materials and our charges will include this time.

If you feel concerned about any charges issued to you please contact us on 09 815 2240 or email accounts@ylp.co.nz

The Gas (Safety and Measurement) Regulations 2010 ‘the Regulations’ require us to carry out gasfitting work according to a specified codes of compliance. If your appliance is non-compliant with the Regulations, we will notify you in writing and issue a ‘failed’ certificate. If remedial work to ensure that the appliance meets Regulations is arranged with us within 7 days of the issue of this certificate, we will not make a second charge for the subsequent certificate (when the appliance is compliant).

Payment is due upon completion, or on receipt of invoice, and may be made by cash, credit card, debit card or online bank transfer.

Payments made online via a credit or debit card will be subject to a 3.25% processing fee. The total amount shown at the time of payment will include this fee which will be higher than the amount stated on the invoice total.

Once your job is complete, or if there is a pause in works, an email invoice will be sent. Please let us know before work commences if you would prefer an invoice to be posted to you.

Progress invoices are issued for some projects before completion. These cover the costs of labour and materials as work progresses. We know you need to stay informed, so we will normally send out progress invoices at the end of every stage of work (disconnection, pre-pipework, fit-off etc). We will also send progress invoices if, for any reason, there is likely to be a delay in the work.

You can request an invoice at any time by calling 09 815 2240 or emailing office@ylp.co.nz

We reserve the right to stop work if progress payments have not been met.

All and any discounts applied to your account are applied at our discretion. Any discounts may be revoked, and the full amount charged to your account if the payment terms on the invoice are not met.

If you need to discuss any aspect of payment please contact us immediately.

We charge for removal of rubbish from site, this usually ranges from $2 – $15. Costs for larger amounts of rubbish, including spoils, will vary. If you prefer to retain any rubbish for your own disposal, please ask us at site or before work takes place. We are unable to return to replace any rubbish/fixtures once it has been removed from site.

At Your Local Plumber we ask all our staff to provide you with a great customer experience. From time to time we may contact you to ask for your comments on the service we have provided. This helps us to understand how we can better meet your needs in the future.

If our service was great, or if something wasn’t quite right, we appreciate all feedback. Please email accounts@ylp.co.nz or if you require an urgent response, please call us on 09 815 2240.

If you do not understand, or wish to dispute any of the charges contained within our invoices, please notify us within 5 days of the invoice date.

If you are experiencing genuine financial hardship, please contact us to discuss a payment plan.

If payment remains outstanding for more than 7 days from the invoice due date, a charge of $65 + GST may be added to your account at our discretion. If payment is not received, your account may be referred for debt collection.

All costs in relation to collection of overdue accounts will be added to your account.

We reserve the right to charge interest on accounts that remain overdue for more than 30 days.