Call out rates

Includes up to 45 minutes at site, prices per worker

Plumbing,
Drainlaying

$125

per hour

Gasfitting, Leak Detection

$160

per hour

Apprentice
work

$50

per hour

Additional Time

Prices per worker

Plumbing,
Drainlaying

$23

Charge per 15 minutes

Gasfitting, Leak Detection

$27

Charge per 15 minutes

Apprentice
work

$12.50

Charge per 15 minutes

Work at Height

$170 + GST

per hour

Work using ladders
or at height requires
2 workers minimum.

*All hourly rates are charged exclusive of GST. 
Labour is charged in 15 minute increments after the first hour.

After Hours Rates

After hours rates apply during holidays, weekends, and before 7.30 or after 5pm.

Call our rate – all trades

$295 + GST

Additional time – all trades

$37.50+ GST

Additional Rates

Gas Certification

Low Risk

$30 + GST

per hour

General Risk

$95 + GST

per hour

High Risk

$145 + GST

per hour

The Gas (Safety and Measurement) Regulations 2010 require us to issue gas certificates for the majority of gas work we undertake. Charges for issuing certificates are set out below and are extra to any labour or materials charges.

Drain Unblocking

$265 + GST

per hour

Our drain unblocking service is charged at $265 + GST per hour. This includes CCTV, hydrojet and/or root cut only. If required, a DVD recording can be provided for $25 + GST.

Where do we work?

Outside the circle a $50 + GST
travel charge applies per project.

Within
the Circle

$25 + GST

Outside
the Circle

$50+ GST

The way we work

We are always happy to reschedule an appointment free of charge. If you need to cancel your appointment, please provide us with at least 24 hours’ notice.

At our discretion, a $65 cancellation fee applies to all appointments cancelled within 24 hours of your scheduled time.

A 50% deposit will be requested upfront before work commences for all jobs valued at over $1000.

If work for which a deposit has been paid is subsequently cancelled by the customer, the following fees apply to any amount refunded:

Cancellation More than 7 days before appointment 2-7 days before appointment Less than 48 hours before appointment
Fee deducted No fee $100 (inc GST) Up to $450 (inc GST)

Our technicians understand the importance of leaving your home or business just the way you like it. This means we will ensure the site is safe, and secure any doors or windows we have opened. We will clean up any project-related mess (unless instructed otherwise).

We invest in stocking our vans to maintain a reasonable amount of frequent use items. From time to time our technicians may need to leave site to purchase materials and our charges will include this time.

If you feel concerned about any charges issued to you please contact us on 09 815 2240 or email accounts@ylp.co.nz

The Gas (Safety and Measurement) Regulations 2010 ‘the Regulations’ require us to carry out gasfitting work according to a specified codes of compliance. If your appliance is non-compliant with the Regulations, we will notify you in writing and issue a ‘failed’ certificate. If remedial work to ensure that the appliance meets Regulations is arranged with us within 7 days of the issue of this certificate, we will not make a second charge for the subsequent certificate (when the appliance is compliant).

Payment is due upon completion, or on receipt of invoice, and may be made by cash, cheque, credit card, debit card or online bank transfer.

Payments made online via a credit or debit card will be subject to a 2.9% processing fee. The total amount shown at the time of payment will include this fee which will be higher than the amount stated on the invoice total.

Once your job is complete, or if there is a pause in works, an email invoice will be sent. Please let us know before work commences if you would prefer an invoice to be posted to you.

Progress invoices are issued for some projects before completion. These cover the costs of labour and materials as work progresses. We know you need to stay informed, so we will normally send out progress invoices at the end of every stage of work (disconnection, pre-pipework, fit-off etc). We will also send progress invoices if, for any reason, there is likely to be a delay in the work.

You can request an invoice at any time by calling 09 815 2240 or emailing office@ylp.co.nz

We reserve the right to stop work if progress payments have not been met.

All and any discounts applied to your account are applied at our discretion. Any discounts may be revoked, and the full amount charged to your account, if an invoice remains unpaid for more than 20 days beyond the invoice due date.

If you need to discuss any aspect of payment please contact us immediately.

A $15 + GST (small bag) or $30 + GST (small box) charge applies to any rubbish removed. Costs for larger amounts of rubbish, including spoils, will vary. If you prefer to retain any rubbish for your own disposal, please ask us at site or before work takes place. We are unable to return to replace rubbish once it has been removed from site.

At Your Local Plumber we ask all our staff to provide you with a great customer experience. From time to time we may contact you to ask for your comments on the service we have provided. This helps us to understand how we can better meet your needs in the future.

If our service was great, or if something wasn’t quite right, we appreciate all feedback. Please email accounts@ylp.co.nz or if you require an urgent response, please call us on 09 815 2240.

If you do not understand, or wish to dispute any of the charges contained within our invoices, please notify us within 5 days of the invoice date.

If you are experiencing genuine financial hardship, please contact us to discuss a payment plan.

If payment remains outstanding for more than 7 days from the invoice due date, a charge of $65 + GST may be added to your account at our discretion. If payment is not received, your account may be referred for debt collection.

All costs in relation to collection of overdue accounts will be added to your account.

We reserve the right to charge interest on accounts that remain overdue for more than 30 days.

*All hourly rates are charged exclusive of GST. 
Labour is charged in 15 minute increments after the first hour.